Tools to leave the competition in your wake
Encapture creates confidence that your documents are secure, verified, and in the right place – so you can put your focus where it’s needed most – on your customers.
What Our Clients Say About Encapture
Encapture Saves Regional Bank $3 Million Annually in their Retail Branches
Retail Operations at a Regional Bank
The bank’s central mailroom managed the inflow of over 200 types of documents from 500 retail branches daily. The mailroom was integral to processing new account openings, consumer loans, and other products that were marketed in the branches. The bank needed a way to speed up the closing process while providing visibility to their staff, and customers were complaining of being asked to provide the same documents multiple times.
The bank deployed Encapture across all their bank branches so employees could instantly accept and digitize documents from any touchpoint – email, desktop scanner, or multi-function device (print/fax/scan). Encapture digitally routed the documents to the right back-office team and notified branch staff if any documents were incomplete or missing.
The bank saved over $3 million annually by eliminating the need to courier documents to the central mailroom. More importantly, the branch staff’s ability to immediately process documents and provide context to the back-office led to substantial improvements in turnaround times and customer service levels.
Not only did we garner large savings at a time of economic uncertainty, but now the quality of our loan operations will be a decided competitive advantage as lending recovers across the sector. And in today’s environment of far-reaching regulators, we have compliance peace-of-mind from the solution.
Learn How We Helped
Encapture has proven absolutely essential to our ability to step up in this challenging time. We could not have overcome the logistical challenges we faced without the digital automation provided by Encapture.
Learn How We Helped
SVP, Bank Operations